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Heat pumps · UK

OUTES AHb12VR3HP

OUTES AHb12VR3HP
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The OUTES AHb12VR3HP is an air-to-water heat pump with a SCOP of 4.8 (35 °C) and a sound power level of 67 dB(A). Under permitted development the limit is 37 dB(A) measured 1 m in front of the centre of a neighbour’s habitable-room door or window. Free-standing, the indicative minimum distance is 12.6 m; against a wall 17.8 m.1,2

Last updated: Technical specificationsRules in the UK⇄ Compare this model
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SCOP (35 °C)
4.82

Seasonal efficiency: how much heat you get per kWh of electricity across a heating season.

Outdoor unit sound power
67dB(A)2
Official source
Refrigerant
R321
Official source
Type (source)
Air-to-water1
Official source
Rated output 35 °C
12kW2
Official source
UK

Rules in the UK

Minimum distance to your neighbour

MCS 020(a) (England, permitted development since 29 May 2025)3 · 1 m in front of the centre of a neighbour’s habitable-room door or window

Permitted development (MCS 020(a))≤ 37 dB(A) · LAeq,5min
Free-standing12.6 m
Against wall17.8 m
In corner25.2 m

Indicative calculation (hemispherical, no barriers). Not a substitute for an MCS 020 assessment.

Boiler Upgrade Scheme

Check conditions

£7,500 – £9,0004Fixed grant (England & Wales)

Fixed grant in England and Wales, deducted from your installer’s quote. £9,000 when replacing oil or LPG off the gas grid (until March 2027). Scotland: Home Energy Scotland grant instead.5,6

  • Must be MCS-certified (product and installer). Check the Ofgem product eligibility list.
  • Rated output 12 kW; the scheme covers systems up to 45 kW.
  • SCOP at 55 °C: 3.58. The installed system needs a SCOP of at least 2.8 (MCS calculation).
Heat pump grants in the UK explained →

Technical specifications

General
Type (source)Air-to-water1
Compressors11
Capacity controldrehzahlregelung1
Performance
Rated output 35 °C12 kW2
Rated output 55 °C12 kW2
Efficiency
SCOP (35 °C)4.82
SCOP (55 °C)3.582
Seasonal efficiency ηs 35 °C189 %2
Seasonal efficiency ηs 55 °C140 %2
Energy label 35 °CA+++2
Energy label 55 °CA++2
COP A7/W355.21
COP A2/W354.111
COP A-7/W353.061
Noise
Outdoor unit sound power67 dB(A)2
Refrigerant
RefrigerantR321
Refrigerant charge1.6 kg1
Electrical
Max. power input5 kW1
Connectivity & smart
SG ReadyYes1

How it ranks

SCOP (35 °C): better than 52% of comparable models in our database (Heat pumps · Air-to-water · 10–14 kW; n = 308).

Rank 140 of 309

Compared with every model on VersusIndex in the same group with a known value; equal values do not count as better. This says nothing about price, installation or reliability.

Manufacturer documentation

External links to OUTES's official website. The manufacturer may change or move documents; where they differ, the manufacturer's latest version applies.

Similar models

Other brands, same type and a comparable size.

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Guides on heat pumps

How we collect and check this data →

Frequently asked questions

Can I install the OUTES AHb12VR3HP without planning permission?

Under MCS 020(a) (England, permitted development since 29 May 2025) the unit must not exceed 37 dB(A) 1 m in front of the centre of a neighbour’s habitable-room door or window. With a sound power of 67 dB(A) that indicatively means 12.6 m free-standing, 17.8 m against a wall or 25.2 m in a corner. Your MCS installer must confirm this.1,2

How much Boiler Upgrade Scheme grant can you get for the OUTES AHb12VR3HP?

£7,500 in England and Wales, provided the product and installer are MCS-certified (£9,000 when replacing oil or LPG off the gas grid, until March 2027). The installer applies and deducts the grant from your quote.1,2

Which refrigerant does the OUTES AHb12VR3HP use?

The OUTES AHb12VR3HP uses R32.1,2

Sources

  1. List of eligible heat pumps (BEG) — Bundesamt für Wirtschaft und Ausfuhrkontrolle (BAFA) · accessed 27 Sept 2026
  2. European Product Registry for Energy Labelling (EPREL) – heat pumps — Europese Commissie · accessed 15 Oct 2026
  3. MCS 020(a) (England, permitted development since 29 May 2025)
  4. Boiler Upgrade Scheme: what you can get — GOV.UK · accessed 27 Sept 2026
  5. Boiler Upgrade Scheme: guidance for installers (V5) — Ofgem · accessed 27 Sept 2026
  6. Boiler Upgrade Scheme product eligibility — Ofgem · accessed 27 Sept 2026